The WhatsApp Profile section in the Convertalk platform is divided into two key sections:
  1. Phone Number Details
  2. WhatsApp Public Profile

​
1. Phone Number Details

This section provides crucial information about the phone number linked to your WhatsApp bot. Below are the details available:
  • Phone Number: Displays the phone number associated with your bot.
  • Phone Number ID: This ID is generated during the onboarding process on Meta and uniquely identifies your bot’s phone number.
  • WABA ID (WhatsApp Business Account ID): A unique identifier for your WhatsApp Business Account, also created during Meta onboarding.
  • Access Token: A unique token that allows your bot to interact with the WhatsApp Business API.
  • Messaging Limit: Indicates the maximum number of messages your bot can send within a specified period.
  • Quality Rating: Reflects the performance of your bot based on user interactions. A higher rating indicates better performance.
  • WhatsApp Business Account Name: The name of your WhatsApp Business Account.
Note: Among these details, only the WABA ID and the Access Token are editable and accessible for configuration.

​
2. WhatsApp Public Profile

This section allows you to manage and customize your bot’s public-facing profile on WhatsApp. Here’s what you can configure:
  • Profile Picture: Upload and edit the profile picture displayed for your bot.
  • About Text: Provide a short description about your bot or business.
  • Address: Enter or update your company’s address.
  • Short Description: Add a brief description of your company or product.
  • Email: Specify an email address for customer inquiries or support.
  • Website URL: Provide the link to your business’s website.
  • Category: Choose the category that best describes your business.
How to Access the WhatsApp Profile Section
  1. Log in to your Convertalk account.
  2. Navigate to your bot’s settings.
  3. Select the WhatsApp bot settings option.
  4. Click on WhatsApp Profile to view and edit the details.
This comprehensive setup ensures that your WhatsApp bot maintains a professional presence and operates seamlessly, meeting both functional and branding requirements.