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Why use FrontApp?

Convertalk integrates with FrontApp to automate customer communication and enhance team collaboration. By combining Convertalk’s AI-driven chatbot with FrontApp’s collaborative inbox and messaging tools, businesses can instantly address customer inquiries, create automated responses, and manage support tickets. This integration improves response times and streamlines workflows, allowing teams to deliver exceptional customer service while maintaining seamless collaboration.

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Benefits of using FrontApp:

  • Instant Customer Support: Automate responses to frequently asked questions, reducing customer wait times and improving satisfaction.
  • Efficient Ticket Management: Automatically create and assign support tickets in FrontApp based on chatbot interactions.
  • Collaborative Team Support: Enable teams to collaborate seamlessly in FrontApp while handling customer inquiries from the chatbot.
  • 24/7 Availability: Provide continuous, automated support through Convertalk, ensuring customers receive assistance at any time.

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Integrate Convertalk with Frontapp:-

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Step 1 of 4: Login to Convertalk Account and Select Application to Integrate

  1. Login to your Convertalk account, and select the Bot you want to integrate with Front CRM.
  2. Now, click the**‘Integrate’ tab.**

  3. The Integrate window will open up. Make sure you are in the “All Integrations Tab.”
  4. A list of all native integrations for Convertalk will be available in this window.
    • Now find Front CRM by:-
    • Either scrolling down the list
    • Or by typing in ‘Front CRM’ in the search box with the placeholder “search integration by name”
  5. Now click on the ‘connect’ button as shown below.

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Step 2 of 4: Find your Authorization Key/Token in App Account

  1. To complete the process, you need to fill out:-
    1. The API Token

  2. The API Token:-
    • Click the Settings button (The Gear Icon) next to your profile icon on your Front dashboard.
    • It will take you to your Admin Settings. Make sure you are in the company Admin settings.

  3. Here, click on the ‘Plugins and API’ tab.
  4. Now, navigate to the ‘API’ Tab.
  5. Here copy your API key and paste it on Convertalk.

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Step 3 of 4: Enter Authorization Details and establish connection with your App

  1. After filling out the details, click Connect.

  2. Look for the notification “Connected Successfully” for confirmation.

  3. Also, your Front integration will show the message **Installed **in the Integration List.

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Step 4 of 4: Test your Integration Set up with Data

Once you have established a connection between ** Convertalk** and Frontapp and complete the mapping, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your Convertalk dashboard and in the Frontapp you have integrated.

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Still Not Working, Let’s Troubleshoot!

If you are not getting dummy leads from your Bot to Frontapp, it may be due to multiple reasons:
  • Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as API Token, API key, and/or URL has been entered correctly.
  • Free plan- You are not subscribed to the paid plan on Convertalk as integration works only with the paid plan.