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Use of Google Contacts?

Convertalk integrates with Google Contacts to streamline contact management and improve customer interaction. By syncing Convertalk’s AI-powered chatbot with Google Contacts, businesses can automatically capture, update, and manage contact information in real-time. This integration allows for seamless data syncing, ensuring that customer profiles are always up-to-date and improving communication and follow-up processes.

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Benefits of using Google Contacts:

  • Automated Contact Capture: Instantly add new contacts to Google Contacts directly through chatbot interactions.
  • Real-Time Updates: Ensure that contact information is updated across Google Contacts in real-time based on chatbot interactions.
  • Improved Communication: Leverage up-to-date contact data to personalize follow-ups and enhance engagement through chatbot messages.
  • Seamless Data Sync: Keep customer profiles synchronized across all devices and platforms, ensuring easy access to contact information.

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Integrate Convertalk with Google Contacts

  1. Login to Convertalk:
    • Start by logging into your Convertalk account.

  2. Navigate to the Bot:
    • Once logged in, go to the bot that you want to integrate with Google Contacts.

  3. Third-Party App Integrations:
    • From the bot’s settings page, navigate to the “Third-Party App Integrations” section.

  4. Search for Google Contacts:
    • In the search bar, type “Google Contacts” to find the integration option.

  5. Click on the Connect Button:
    • Click the “Connect” button to begin the integration process.
  6. Login to Google Account:
    • You will be prompted to log into your Google account. Ensure you use the Google account you want to link with Convertalk.

  7. Grant Permissions:
    • Follow the on-screen instructions to grant Convertalk the necessary permissions to access your Google Contacts.
  8. Map the Questions:
    • After logging in, you’ll be directed to a page where you can map questions to Google Contacts parameters. Select the questions you want to map for integration.

  9. Test the Integration:
    • Click the “Test Lead” button to verify that everything is working correctly.

  10. Activate the Integration:
    • Once everything is working as expected, click the “Done” button to complete the setup and activate the Google Contacts integration.
  11. Check the Contact Section:
    • In the “Contact” section of your Convertalk dashboard, you will see the demo leads created by the integration.
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