​
Prerequisites

To successfully integrate Razorpay with Convertalk, you will need:
  • A ** Convertalk** account.
  • A Razorpay account.
  • A WhatsApp bot
This integration enables your WhatsApp bot created on Convertalk to collect payments via Razorpay.

​
Step 1: Login to Convertalk and Select WhatsApp Bot

  1. Go to [ Convertalk](https://www. Convertalk.com/) and log into your account.
  2. Navigate to the dashboard and select the WhatsApp bot you want to integrate Razorpay with.

  3. Ensure that this bot is set up for handling customer interactions.

​
Step 2: Navigate to Third-Party App Integrations

  1. After selecting your WhatsApp bot, locate the Third-Party App Integrations option in the bot settings.

  2. Click on this section to view available integrations.
  3. Search for Razorpay in the list.
  4. Click on the Connect button next to Razorpay.

​
Step 3: Obtain Razorpay API Keys

To connect Razorpay with Convertalk, you need the Client ID and Client Secret from your Razorpay account. Steps to Get API Keys from Razorpay:
  1. Log into your Razorpay account.
  2. Use the search bar at the top to search for API Keys.

  3. You will be redirected to the API Key Management page.
  4. If no keys are available, click on Generate New API Key.

  5. Copy the Client ID and Client Secret from this section.

​
Step 4: Connect Razorpay to Convertalk

  1. Return to the Convertalk dashboard.
  2. Paste the Client ID and Client Secret into the Razorpay integration fields.

  3. Save the changes.

​
Step 5: Configure Webhooks for Razorpay

To ensure that payment events are tracked correctly, you need to configure webhooks in Razorpay. Steps to Configure Webhooks:
  1. In your Razorpay account, go to Account Settings.
  2. Find and click on the Webhooks section.

  3. Click on Add Webhook.
  4. Go back to Convertalk and copy the Webhook URL from the integration settings.
  5. Paste this URL into the Webhook URL field in Razorpay.

  6. Scroll down to select the following events:
    • payment.failed
    • payment_link.paid
    • payment_link.partially_paid
    • payment_link.expired
    • payment_link.cancelled
  7. Click Create Webhook to save your configuration.

​
Step 6: Edit Chatbot Conversation Flow

  1. Navigate back to your Convertalk bot editor.

  2. Select the payment chat component.

  3. Add Razorpay as the payment gateway from the available options.

  4. Customize the conversation flow to guide users through the payment process.

​
Conclusion

Your Convertalk WhatsApp bot is now successfully integrated with Razorpay. You can collect payments seamlessly and track payment events through the configured webhooks. This integration ensures a smooth payment experience for your users directly through WhatsApp.