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The General section allows you to configure core interaction settings for your Telegram chatbot. Below are the fields and their functionalities:
  1. Session Timeout
    • Define the time limit after which the chat session will automatically end if the user does not respond to the bot’s messages.
  2. Restart Chat Keywords
    • Specify keywords to restart the chat. For example, entering “restart” will trigger a new chat session. Multiple keywords can be added.
  3. Live Chat Expiry
    • Set a time limit for live chat requests. If no agent accepts the request within this time, the live chat request will expire.
  4. Live Chat Request Keywords
    • Add keywords to initiate a live chat request. For instance, typing “live agent” will request live agent support.
  5. Unavailability Message
    • Customize the message shown when live chat support is unavailable. Example: “Live chat is currently unavailable. Sorry for the inconvenience.”
  6. Completion Message
    • Provide a message that appears when a chat session concludes. This can include instructions for restarting or requesting live chat again.
  7. User Inactivity Message
    • Configure a message to prompt the user when there is no activity. Example: “It seems you haven’t responded. Please reply to continue.”
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