Quick Replies

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Introduction

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Benefits of Quick Replies

• Efficiency: Reduces response time of users and enhances customer satisfaction.
• Consistency: Ensures uniform responses across customer interactions.
• Ease of Use: Quick access via the ’/’ shortcut streamlines workflow.
• Productivity Boost: Enables support agents to handle multiple conversations effectively.

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Setting Up Quick Replies

1. Quick replies can be set up in the “Settings” tab, in the tab called “Quick Replies”.
2. View all the prebuild replies in the column given, or we can create a new quick reply by clicking on the “Add Quick Reply” button.
   We can edit the name, message or attachment of any old quick reply simply by clicking on the edit button, or delete the reply using the delete icon in the row of the reply.
   
3. Click on the “Add Quick Reply” button to start addition of custom quick replies
4. Add the required details:
   • Title: The name of the quick reply. This will be the name that is used to identify this particular quick reply during the chat.
   • Add Description: Text of the quick reply sent to the user.
   • Choose Your File(Optional): Add any JPG, PNG, PDF or JPEG file to be sent alongside the description.
5. Save the quick reply by clicking on the “Add New” button.

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Using Quick Replies

1. Go to the inbox of the chat where you wish to use the quick reply.
2. Enter the / character in the text box, this will open up a list of all quick replies.
3. Select the desired quick reply by either:
   • Scrolling down to the desired reply, or
   • Continuing to enter the title of the quick reply after the “/” in the text box.
4. Send the desired quick reply.

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FAQ’s

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Having Trouble? Lets Troubleshoot!

1. Reply not loading: Make sure the “Add New” was clicked while saving the reply.
2. File not being uploaded: Make sure the format of the file is either JPG, PNG, PDF or JPEG