Request Information

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1. Name

• It is used to request the user’s “name” as information.
• Click on “Name” under the Add Chat Component.
• Then, you can customize the name request message in the “Customize Bot Message” section.

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2. Phone Number

• It is used to request the user’s “phone number” as information.
• Click on “Phone Number” to add it to your flow.
• Then, you can customize the phone number request message in the “Customize Bot Message” section.
• You can also select a specific country code by clicking on the dropdown.

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3. Email

• It is used to request the user’s “email” as information.
• Click on “Email” to add it to your flow.
• You can customize the email request message in the “Customize” panel.

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4. Single Choice

• It is used to create a single-choice selection request for the user.
• Click on “Single Choice” to add it to your flow.
• You can customize the message, set a title for your options, and link each option to the next component.
• You can add up to 5 options.

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5. Multiple Choice

• It is used to create a multiple-choice selection request for the user.
• Click on “Multiple Choice” to add it to your flow.
• You can customize the message, set a title for your options, and link each option to the next component.
• You can add up to 5 options.

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6. Text Questions

• It is used to request “any answer” as information from the user.
• Click on “Text Question” to add it to your flow.
• You can customize the information request message to appropriately ask for an answer from the user.

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7. File Upload

• It is used to request “a file, image, or video” as information from the user.
• Click on “File” to add it to your flow.
• You can customize the file request message using the left panel.

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8. Iframe

• It is used to create an iframe.
• You can add a text message describing the iframe you are adding.
• Paste the URL of the web page.
• Provide a title for the iframe and add a CTA button that users can click to be redirected.
• Once clicked, the web page will open.

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9. Appointment

• It is used to book an appointment and time slot for users.
• You can configure the message text and add a prompt asking the user to input a time slot.
• Select the start and end time for availability hours from the dropdown.
• The user will be able to book within these availability hours.
• Choose the slot intervals, which will determine the time gaps between bookings.
• Select the future booking days for which slots will be available to book.
• Finally, choose a third-party app to integrate with the bot for appointment booking.

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10. Location

• It is used to request a textual location from the user.
• Click on “Location” to add it to your flow.
• Enter a message text to ask the user for their location as information.

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11. Date/Time

• It is used to take the date and time as input from the user.
• You can enter a message text to request this information and select the checkbox to show the time selection option.
• The user will be given the option to select a date and the exact time for that date from a calendar.

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12. Rating

• It is used to ask the user to provide a rating and share their experience.
• You can enter a text message for this request and add 5 different options for user experience that the user can select.

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13. Range

• It is used to ask the user for a range according to the requirements.
• You can enter a text message for this request.
• Add a prefix and suffix text to be used in the range.
• Then, select the starting point and highest point for the range.
• You can also choose a step value to set the gap in the range slider.

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14. Numeric Input

• It is used to take a numerical input from the user.
• Click on “Number Input” to add it to your flow.
• You can add a text message to request the user to enter a numerical value.

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15. Smart Question

• It is used to ask the user a question, based on which the next chat flow will be decided.
• You can enter a text message or your question.
• Then, enter keywords based on which the next chat component will be selected.
• You can select the smart keyword match type, which can be either exact or based on the presence of keywords in the answer.
• You can add multiple smart keywords.

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16. Redirect

• It is used to start a new flow that has been created for the same bot.
• You can enter a text message and select the pre-built chat flow from the dropdown.
• Once the component is triggered, the selected chat flow will continue in the conversation.

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17. API

• It is used to integrate a third-party service in the chat flow.
• You can select the API.
• Then, add the text for the response code and select the next message.
• Response Code 200 indicates success, while 400 indicates an error.