Trigger Actions

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1. Live Chat

• It will create a live chat request.
• You can enter a text message to inform the user that the request has been triggered.
• By clicking on “Manage Team,” you will be redirected to the Team’s Section, where you can assign roles and manage your team.

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2. If-Else Branch:

• Introduces logic-based decision-making in the chatflow.
• Branches the chat based on various parameters.
• Users can set conditions by clicking “Please choose one” and selecting a decision rule.
• Additional If-Else branches can be added using the “Add If/Else Branch” button.
• The available “Condition On” options include:
  • Visitor Response – Based on the response given by the user to the chat message.
  • Custom Attribute – Evaluates the values of custom attributes created by the user.
  • Contact Property – Includes standard properties such as name, phone number, email, etc.
  • Chat Property – Considers chat-based properties such as tags, status, or weekday.
  • Team Availability – Checks whether a team member is currently available of a particular team.
  • Business Hour Availability – Determines if the chat occurs within predefined business hours as specified by user.
  • Conditions can be compared against fixed values using the following operators:
    • Equals (Exactly matches the given value)
    • Not Equals (Does not match the given value)
    • Is Any Of (Matches any value from a predefined list)
    • Is Not Any Of (Does not match any value from a predefined list)
  • The value for comparison is entered in the final input box, where users can also incorporate dynamic elements (e.g., user name) or custom attributes by using the ”/” symbol.
  • Additionally, users can define OR conditions using the “Add OR Condition” option. This allows for multiple conditions to be evaluated, ensuring flexibility even if the first condition is false.
  • Finally, users must select the next message to determine the chatflow’s progression after a condition is met.

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3. AI Agent (Previous ChatGPT)

• You can enter the first message that will be sent before starting the AI-generated questions.
• Select the number of queries to be resolved using AI.
• If the query suggestion box is checked, you must provide up to 3 chat suggestions to be used initially.
• After that, the AI Agent will provide query suggestions based on the prompt you enter.
• You can also train your AI, and the query suggestions and replies will be based on that training.
• Integrate your preferred LLM directly from here using the “AI Provider Integration Required” box

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4. Redirect:

• You can select the chatflow to redirect to through the drop-down menu and selecting the desired chat.
• Upon reaching this component, the chat will go to the starting point of the selected chat.

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5. Assign Chat

• You can either assign the task to a team member by selecting their name. or
• You can assign it by department, select the department, and set the assignment logic to “Round Robin,” where each team member will be automatically assigned a live chat request one by one in a round.
• You can choose not to assign tasks to offline agents and assign them only during business hours.