Train Your AI Chatbot
Unanswered Questions
Analyze the questions the bot was unable to answer using Unanswered Questions.
How to see unanswered questions of your AI Chatbot?
-
Log into your Convertalk, and choose the bot you wish to analyse.
-
Click on “Train Your AI Chat Bot” and go your AI Chat Bot.
- Click on the “Unanswered Questions’.
-
A list of all the unanswered questions will be visible on the screen. You can choose the date ranges for which the questions are to be shown, or download the same using the export button.
-
Click on the icon on the right of the question to train the bot on it, directly from Unanswered Questions. Add the answer to the question, and then click on “Add FAQ” to add the FAQ
FAQ’s:
Here are some FAQ’s asked regarding Unanswered Questions:Why are unanswered questions important for training?
Why are unanswered questions important for training?
They show what real users are asking but not getting answers to. Training on these helps your bot improve where it’s currently falling short.
What is the best way to respond to a missed question?
What is the best way to respond to a missed question?
Add clear answers to your FAQ section or directly into your training data. You can also create a new category for repeated missed topics.
How often should I check for unanswered questions?
How often should I check for unanswered questions?
Weekly reviews are ideal—this keeps your bot updated with user needs and ensures continued accuracy.
What if unanswered question is too broad or vague?
What if unanswered question is too broad or vague?
You can rephrase it into a more specific, helpful FAQ and train the bot accordingly. Or add follow-up prompts to guide users better.
Can I train unanswered questions from the same tab?
Can I train unanswered questions from the same tab?
Yes, unanswered questions can be trained from the same tab.