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Why use Infobip CRM with Convertalk?

Convertalk integrates with Infobip to enhance customer engagement across multiple communication channels like SMS, email, WhatsApp, and more. By leveraging Infobip’s omnichannel capabilities, Convertalk allows businesses to automate personalized, interactive conversations, providing a seamless customer experience while handling large volumes of inquiries in real-time.

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Benefits of Infobip:

  • Omnichannel Reach: Engage customers across various communication channels like SMS, WhatsApp, and email.
  • Automated Conversations: Streamline customer interactions with automated, personalized responses using Convertalk’s AI.
  • Real-Time Customer Support: Provide instant support by handling inquiries efficiently across multiple platforms.
  • Scalable Communication: Handle large volumes of messages simultaneously, ensuring consistent and effective customer engagement.

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Step 1 of 5: Login to Convertalk Account and Select Application to Integrate

a. Login to your Convertalk account. Now, select and click the Bot you want to integrate with Infobip CRM. Click on the ‘Integrate tab.’ b. The Integrate Window Will Open up. Select the ‘All Integrations’ Tab. c. A list of all native integrations for Convertalk will be available in this window. d. Now find Infobip CRM by:-
  • Either by scrolling down the list or,
  • by typing ‘Infobip CRM’ in the Search Box with the placeholder “Search Integration By Name”
e. Now Click On The ‘Connect’ Button As Shown f. An Interface, as shown below, will open up. Here, you will be asked to enter the APi key that you will get by logging into your Infobip CRM account.

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Step 2 of 5: Find your Authorization Key/Token in App Account

To get the API key, login to the Infobip CRM admin account and on Infobip homepage, you will locate API Key that you can copy.

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Step 3 of 5: Enter Authorization Details and establish connection with your App

a. Enter Infobip CRM APi key and click the ‘Connect’ Button to complete integration of Convertalk with Infobip CRM. b. If you have entered all the details correctly, you will see a notification that says, “Integrated Successfully.”

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Step 4 of 5: Set up Mapping Parameters

a. Now, as connection of the Convertalk and Infobip is established, you need to map parameters (fields) of Infobip to the user response of the Convertalk question. You can use the +Add Parameters button to add more fields. For example, you select a question from All bot questions/components: Please provide your name? Then, you map it with the parameter -Name As a result, this mapping will enable integration to send the user’s response from Convertalk to the Infobip’s Name field in the leads. Similarly, in order for integration to work properly, you will require to map all other questions/ components of your Bot to Infobip fields. Please note that these queries/questions options will be auto fetched from your bot chat flow, So, make sure you configure your chat flow first. b. If you have entered all the details correctly, you will see a notification that says, “Mapping successfully. c. Also, your Infobip CRM integration will show the message Installed in the Integration List.

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Step 5 of 5: Test your Integration Set up with Data

Once you have established a connection between Convertalk and Infobip, and the mapping is complete, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your Convertalk dashboard as well as in the Infobip you have integrated.

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Still Not Working, Let’s Troubleshoot!

If you are not getting dummy lead from your Bot to Infobip, it may be due to the multiple reasons:
  • Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as API Token, API key, and/or URL has been entered correctly.
  • Wrong Mapping Set up - Your mapping with Convertalk Question and App parameter is either incorrect or you haven’t added any mandatory parameter.
  • Free plan- You are not subscribed to the paid plan on Convertalk as integration works only in paid plan.