The Alerts section allows you to configure email notifications for lead interactions with your chatbot. Here’s how you can set it up:
  1. Email Subject Field:
    • Enter the subject line for the email notifications. This will be the title of the email you receive when a new lead interacts with the bot. 52 Alerts Convertalk Resource Centre 1 Pn
  2. Email Notifications Toggle:
  • Use this toggle to enable or disable email notifications. When enabled, you will receive an email whenever a new lead interacts with the bot. 52 Alerts Convertalk Resource Centre 2 Pn
  1. Email Address Field:
    • Add the email addresses where you want to receive notifications.
    • You can add multiple email addresses by typing each one and pressing Enter. 52 Alerts Convertalk Resource Centre 3 Pn
  2. Lead Revisit Notifications Toggle:
    • Enable this toggle to receive notifications when a lead revisits and interacts with the bot.
    • For example, if a lead interacts with the bot, leaves, and then returns later, you will receive a notification about their revisit. 52 Alerts Convertalk Resource Centre 4 Pn
  3. Save Changes:
    • Click the Save Changes button to apply your settings. Your email notifications will now be active as per your configuration. 52 Alerts Convertalk Resource Centre 5 Pn