General

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1. Live Chat Request Message

• Description: Customize the message that appears on the chat window immediately after a bot user sends a request for Live Chat.
• Usage: Enter the desired text in the provided input box to make the message more personalized and engaging.

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2. Unavailable Agent Message

• Description: Customize the message that appears on the chat window when none of your agents are available for Live Chat with the bot user.
• Usage: Enter the desired text in the provided input box.

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3. Live Chat Request Message Title

• Description: Customize the title that appears on the chat window immediately after a bot user sends a request for Live Chat.
• Usage: Enter the desired title text in the provided input box.

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4. Bot Language

• Description: Select the bot’s language from the dropdown menu.
• Usage: Choose the desired language to match your audience’s preferences.

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5. Bot Time-Zone

• Description: Select the time-zone for your bot.
• Usage: Use the dropdown menu to configure the time-zone settings.

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6. Unavailable Agent Message Title

• Description: Customize the title that appears on the chat window when none of your agents are available for Live Chat with the bot user.
• Usage: Enter the desired title text in the provided input box.

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7. Chat Retention

• Description: Select whether you wish to retain bot user’s chats forever on the chat window or only for a browser session.
• Usage: Choose the preferred option from the dropdown menu.

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8. Notification Sounds

• Options:
  1. Notification Sound for Chatbot Icon: Select the sound to play when the chatbot icon is interacted with.
  2. Notification Sound for Bot Messages on Platform: Choose the sound for bot messages displayed within the chat window.
  3. Notification Sound for Bot Messages: Select the sound for bot messages displayed on external platforms.
  4. Sound for Chatbot Icon Appearance: Choose the sound to play when the chatbot icon first appears on the webpage.
• Usage: Use the provided dropdown menus to select your preferred notification sounds.

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9. Remove Brand Name

• Description: A toggle button that removes the Convertalk brand name from the chat window.
• Condition: Available only if you have purchased the White-label plan or add-on.
• Usage: Enable the toggle button to remove branding.

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10. Activate/Deactivate Bot

• Description: A toggle button to activate or deactivate the bot.
• Usage: Use the toggle button to enable or disable the bot as needed.

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11. Email Notifications for Unfinished Conversations

• Description: A toggle button to send email notifications even when the bot user hasn’t finished the conversation.
• Usage: Enable the toggle button to receive such notifications.

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12. Clear Cache

• Description: A button to clear the cache when you edit the bot chat flow or settings. Changes will reflect only after 15 minutes.
• Usage: Click the button to clear the cache and ensure updated settings are applied.

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13. Save Changes

• Description: After making the desired changes in the General section, click this button to save all updates.
• Usage: Ensure all changes are finalized and reflected in the chatbot’s behavior.