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Meta Business Accounts, now called Business Portfolios, are essential for managing ad campaigns, Facebook Pages, and Business Manager operations. However, due to policy violations, security triggers, or suspicious activity, your Meta account (or one of its assets) may get restricted or disabled. This document guides you through identifying, appealing, and recovering access where possible.

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Why Meta Account Restrictions Happen:

  1. Policy Violations: Breaching Meta’s Advertising, Community, or Commerce Policies.
  2. Suspicious Activity: Irregular login attempts, IP changes, or bot-like behavior.
  3. Unverified Business Information: Missing or incomplete domain and business verification.
  4. Negative User Feedback: Poor ad relevance scores, repeated reports, or engagement bait.
  5. Linked Account Penalties: Associations with previously banned or restricted accounts.
  6. Fraudulent Payment Methods: Use of flagged or inconsistent billing information.
  7. Repeated Offenses: Multiple prior warnings or restrictions ignored.

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How To Resolve Restriction:

  1. Login to https://business.facebook.com.
  2. Navigate to All Tools(represented as 3 horizontal lines)> Business Support Home. 231 Recovering Your Restricted Meta Account Convertalk 1 Pn
    To check for a particular Page, account, click on the name/icon of the account and switch between them.
  3. A page having the details of all activities related to Ad accounts, pages and WhatsApp accounts of that particular Business Portfolio will open.
  4. Click on “Account Overview”, sole icon of the left sidebar, to see all the related accounts. 231 Recovering Your Restricted Meta Account Convertalk 2 Pn
  5. The status of all the accounts will be shown. Click on the “View Account” to see the detailed summary of the issues. 231 Recovering Your Restricted Meta Account Convertalk 3 Pn
  6. Upon click the same, a detailed screen will open explaining the restrictions of the account.
  7. Click on the “Request Review”. 231 Recovering Your Restricted Meta Account Convertalk 5 Pn
  8. Fill up the Request Review form, post which it will take Meta some time to process and respond to the review.
    Some accounts may violate the policies of Meta to such an extent that review of the same might not be possible. In such cases, an example as shown below may appear.
231 Recovering Your Restricted Meta Account Convertalk 5 Pn

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FAQ’s:

Here are some frequently asked questions regrading getting disabled/restricted accounts from Meta.
Meta usually responds within 24–72 hours, though in some cases, especially if additional documentation is needed, it may take longer.
If the “Request Review” option is missing, it typically means:
  • The account is not eligible for review.
  • The issue has already been reviewed and closed.
  • The restriction is permanent due to severe policy violations.
In such cases, refer to the “If Review Option is Not Available” section of this guide for alternatives.
Yes, if you have multiple verified admins, another admin may attempt to raise the request or contact support. Ensure the admin has sufficient access level in the Business Portfolio.
If your full Portfolio is restricted:
  • All linked assets (Ad Accounts, Pages, WhatsApp Numbers) will be affected.
  • You’ll need to identify if the restriction is on the Portfolio or individual assets.
  • If eligible, raise a review for the Portfolio itself under Account Overview.
  • A clear, concise justification explaining that the restriction may be in error.
  • Evidence of compliance with Meta’s policies (e.g., verified domain, legitimate ad usage).
  • Mention any corrective steps you’ve already taken.
No. Meta tracks behavior at multiple levels—user, business, device, IP, and payment profile. Simply creating a new account without resolving the root issue often results in further restrictions.
Yes. Follow all the Best Practices outlined in this guide—especially:
  • Business verification
  • 2FA security
  • Clean payment history
  • Clear policy-compliant ad content

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Got Any Questions?

If you can having any questions, you can look into our repository of FAQs. Most likely, you will find your answer here. If not, write us at [support@ Convertalk.com](mailto:support@ Convertalk.com).
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