> ## Documentation Index
> Fetch the complete documentation index at: https://help.convertalk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Role

> This is role.

### **How to create a new Role**

1. Click on the "Roles" panel to view and manage the roles you have created.

   <img src="https://mintcdn.com/relinns-a79aef51/24j2q731-SDUfcfs/images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-1.png?maxW=1806&auto=format&n=24j2q731-SDUfcfs&q=85&s=33e0b3227c21008ac6a7ec089c7f8b81" alt="184 Role  Convertalk Resource Centre 1 Pn" width="1806" height="1020" data-path="images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-1.png" />
2. Next, click on **"Create Role"** to start the process of creating a new role.

   <img src="https://mintcdn.com/relinns-a79aef51/24j2q731-SDUfcfs/images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-2.png?maxW=1806&auto=format&n=24j2q731-SDUfcfs&q=85&s=6491571e170be030f3b3fc3847179be0" alt="184 Role  Convertalk Resource Centre 2 Pn" width="1806" height="1020" data-path="images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-2.png" />
3. Add **“Name”** and **“Description”** for your role.
4. **Assign Permissions:** You can select the sections you want to allow or block users from accessing in this role.

   <img src="https://mintcdn.com/relinns-a79aef51/24j2q731-SDUfcfs/images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-3.png?maxW=1806&auto=format&n=24j2q731-SDUfcfs&q=85&s=dfcf86051387710b6b87959dc0b6e265" alt="184 Role  Convertalk Resource Centre 3 Pn" width="1806" height="1020" data-path="images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-3.png" />

   **Read:** It grants users access to only view the selected section.

   **Write:** It grants users access to make changes in the selected section.

   **Delete:** It allows users to delete existing items within the selected section.

Let's illustrate this with an example in the **Inbox —> Chats** section:

* **Read Access**: Users can view all chats across all chatbots but cannot edit or delete them.
* **Write Access**: Users can view and edit any chat across all chatbots but cannot delete them.
* **Delete Access**: Users can view and delete any chat across all chatbots but cannot edit them.

After giving the necessary permissions, proceed by clicking on **"Create Role"** located at the bottom.

<img src="https://mintcdn.com/relinns-a79aef51/24j2q731-SDUfcfs/images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-4.png?maxW=1806&auto=format&n=24j2q731-SDUfcfs&q=85&s=dc48c566a8dcf51b3416269029473d8d" alt="184 Role  Convertalk Resource Centre 4 Pn" width="1806" height="1020" data-path="images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-4.png" />

Your role will be created.

* **Status:** If the status of a role is **"active"**, it can be assigned to any team member. If the role is **“inactive”**, it cannot be assigned to anyone.
* **Action:** You can **edit** or **delete** any of the existing roles from here.

  <img src="https://mintcdn.com/relinns-a79aef51/24j2q731-SDUfcfs/images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-5.png?maxW=1806&auto=format&n=24j2q731-SDUfcfs&q=85&s=7c138c9a9105a8f79d2e7504dbca7c07" alt="184 Role  Convertalk Resource Centre 5 Pn" width="1806" height="1020" data-path="images/how-botpenguin-works/role/184.role__Convertalk_resource_centre-5.png" />
